All Monos luggage purchased directly from us, or through an authorized retailer, is backed by our Lifetime Warranty – coverage that stays with you for life, as the original owner.
The warranty covers:
- Broken or malfunctioning wheels
- Handles or telescopic handles that stop performing as intended
- Locks or zippers that no longer function as designed
The warranty does not cover:
- Airline damage, impact cracks, or dents from handling (covered with optional upgrades)
- Zipper damage due to impact or unsecured use during transit
- Cosmetic wear like surface scratches, scuffs, marks, or colour changes
- Interior wear, including lining or pockets from normal use
- Lost or stolen luggage
- Damage from misuse, tampering, or third-party repairs
- Parts that are still fully functional
For added peace of mind, we offer optional Lifetime Warranty+ upgrades that cover what travel sometimes brings like airline damage or lost luggage.
In the event of a warranty claim:
If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.
Do the bags have a warranty?
All bags are backed by a 2-year warranty. The warranty only extends to the original owner of the item and is not transferable. This warranty extends to defective materials or components, but not to accidental damage or normal wear and tear.
Do the wallets have a warranty?
The Slim Wallet Pro is backed by a lifetime warranty, while the Slim Wallet comes with a 2-year limited warranty. The warranty only extends to the original owner of the item and is not transferable. This warranty extends to defective materials or components, but not to accidental damage or normal wear and tear.
Do the Compressible Packing Cubes have a warranty?
Our packing cubes are backed by a 2-year warranty. The warranty covers the repair or replacement of defective materials and components. It does not cover accidental damage or wear and tear.
How do I make a warranty claim?
In the event of a warranty claim:
Using your original order number, please initiate a warranty claim here.
What will void a warranty:
We reserve the right to void this warranty if we determine a claim to be dishonest or fraudulent.