Frequently Asked Questions

About

How are Monos suitcases made?

What is your stance on sustainable practices?

Are your products vegan?

Are your products PFAS-free?

What makes parts of Monos products antimicrobial?

Do you have retail stores?

Luggage

Do you offer monogramming?

Do your suitcases nest inside each other?

How much do Monos suitcases weigh?

Which Carry-On size fits the airline guidelines?

Does the Expandable Carry-On fit in the overhead bin when expanded?

Which Carry-On suits me best?

What does the “Plus” mean?

What is the difference between capacity and volume?

What are the differences between the Classic and Hybrid Collection?

How do I open and set the lock on my Monos suitcase?

What if I’ve locked myself out of my luggage?

How do I care for my luggage?

What other steps can I make to ensure the longevity of my luggage?

Shipping

Where do you ship?

How much does shipping cost?

Do I need to pay duties?

When will I receive my order?

When will my pre-order ship?

What if I need a suitcase for a rapidly-approaching trip?

Do you ship to P.O. Boxes?

What is my order status?

Can I cancel my order? 

What is Package Protection Shipping Insurance?

Returns & Exchanges

What are the details of the 100-day trial?

What is your return policy for all other items?

What is your exchange policy?

Can I return or exchange an item in-store?

What are my options if I do not have the original packaging?

If I purchased an item during a promotion, can I exchange and receive the same discount?

Warranty

Does your luggage have a lifetime warranty?

Do the bags have a warranty?

Do the wallets have a warranty?

Do the Compressible Packing Cubes have a warranty?

How do I make a warranty claim?