We currently ship to the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, Sweden, Netherlands, Ireland, and Australia.
For the best experience, including local shipping options and currency, please place your order on the site specific to your region.
We offer free shipping on all orders over $100 to the contiguous U.S. and Canada.
How much does shipping cost?
We offer free standard shipping on all orders over $100 within the contiguous United States and Canada. If you live on the island territories or Northern Canada your shipping charges will be calculated at checkout.
Expedited and express shipping costs will be calculated at checkout.
Do I need to pay duties?
If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout.
When will I receive my order?
We offer free standard ground shipping on all orders over $100. Expedited shipping costs will be calculated at checkout. Please remember that your order will take time to process before it ships. Even if you select expedited or express shipping, your order will take a few days to be processed through our system:
Standard ground shipping:
- Delivery time: 4-6 business days
Expedited shipping:
- Delivery time: 3 business days
Express shipping:
- Delivery time: 1-2 business days
When will my pre-order ship?
If you ordered an item that has an estimated shipping date set in the future, you have pre-ordered that item. It will ship within 7-9 business days of the date indicated on the website at the time of purchase. You will receive order confirmation and shipping notification emails, as well as email updates should any other circumstances arise.
What if I need a suitcase for a rapidly-approaching trip?
We recommend purchasing an in-stock item and selecting express shipping! If you are concerned about whether your item will arrive in time, feel free to reach out to us on live chat or at hello@monos.com and we will give you as much information as possible.
If you have your heart set on an item that is currently only available for pre-order, we recommend pre-ordering that item well in advance of any travel you have upcoming. As part of our commitment to sustainability, we produce our stock in small quantities, which means we often sell out of items in between production seasons. We know this can be a sometimes frustrating side-effect of the transition toward more sustainable retail practices, and we’re here to help you in any way we can. If you have any further questions, feel free to reach out to us on live chat or at hello@monos.com for support.
Do you ship to P.O. Boxes?
Unfortunately, we cannot ship to P.O. Boxes or A.P.O addresses at this time. If you don’t have a residential address, please reach out to our team at hello@monos.com before placing your order, and we will do our best to assist you!
What is my order status?
We will email you at every step of the process, from purchase to post-delivery. You will receive an email confirmation of your order, a notification when your order is being prepared for shipping, a notification with tracking information when your order ships, and a check-in email after your purchase has been delivered to ensure you are happy with your Monos pieces. If you have any questions in the meantime, please feel free to contact us at hello@monos.com
Can I cancel my order?
Your purchase begins its journey to you as soon as you complete the checkout process. We unfortunately do not have a cancellation window. Once an order has begun processing, it cannot be altered.
If you wish to make changes to your order, please contact us via live chat or at hello@monos.com. Our team will do our best to accommodate your request.
What is Package Protection Shipping Insurance?
As more packages move directly from our door to yours, the occasional shipping mishap can still occur. And when it does, couriers often make resolution difficult, leaving customers with forms, delays, and uncertainty.
That’s why we created Package Protection Shipping Insurance. Add this optional coverage to your order for peace of mind from checkout to delivery. If your package is lost, damaged, or stolen in transit, we’ll replace it – immediately and without question. It also includes free return shipping and exchanges (normally $25).